Privacy Policy
This Privacy Policy applies to all personal information collected by Lucette (we, us or our) via the website located at www.lucettebistro.com.au (Website).
What information do we collect?
The type of personal information we collect depends on how you use the Website. The information we may collect and hold about you can include:
Full Name
Email Address
Phone Number
Types of information
The Privacy Act 1988 (Cth) (Privacy Act) defines two main types of information: Personal Information and Sensitive Information.
Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
a) whether the information or opinion is true or not; and
b) whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will generally not be considered “Personal Information” under this policy.
Sensitive Information includes details such as an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, criminal record or health information.
Sensitive Information will only be used by us:
a) for the primary purpose for which it was obtained;
b) for a directly related secondary purpose; or
c) with your consent, or as required or authorised by law.
How we collect your personal information
a) We may collect Personal Information whenever you provide it via the Website, a related app, or directly to us in another form.
b) We may also collect cookies from your computer to help us understand how you use the Website and to improve your experience. Cookies do not typically identify you personally.
c) We generally do not collect Sensitive Information. If we do, it will be handled as outlined above.
d) Where reasonable, we collect information directly from you. However, if we receive information from a third party, we will take reasonable steps to let you know.
Purpose of collection
a) We collect Personal Information to provide the best possible service through our Website and to keep you informed about updates or news from our business.
b) Personal Information may be shared with trusted service providers who help us operate the Website or manage communications. These providers are required to protect your information.
c) By using our Website, you consent to receiving direct marketing material from us. Any direct marketing we send will include an option to unsubscribe. We do not use Sensitive Information for direct marketing purposes.
Security, access and correction
a) We store Personal Information securely and protect it from unauthorised access, misuse or disclosure. When no longer required, information is deleted or de-identified.
b) Under the Australian Privacy Principles, you have the right to:
i) access the Personal Information we hold about you; and
ii) request correction of any inaccurate information.
c) To request access or correction, please contact us in writing using the details below.
Complaint procedure
If you have concerns about how we handle your Personal Information, please contact us using the details below. We’ll review your complaint and, if appropriate, work with you to resolve the issue. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Overseas transfer
We will not disclose your Personal Information to recipients outside Australia unless you request it. If you do, those recipients will not be bound by the Australian Privacy Principles, and we cannot be held responsible for any mishandling of your information in such circumstances.
GDPR
Our Website does not specifically target individuals in the European Union, and we do not monitor user behaviour within the EU. Accordingly, the European Union General Data Protection Regulation (GDPR) does not apply.
Contact us
If you have any questions about this Privacy Policy, would like to access your Personal Information, or wish to make a complaint, please contact us at:
Email: bonjour@lucettebistro.com.au